Privacy policy

Last updated: July 17, 2026

This Privacy Policy describes how PRIZMA DENTAL TECHNOLOGY L.L.C., doing business as Prizma 3D (“Prizma 3D,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit prizma3d.com, purchase our products, contact us, or otherwise use our website and related services.

By using our website, you acknowledge the practices described in this Privacy Policy.

Our online store is hosted by Shopify. Shopify processes personal information when you browse our store, create an account, or complete a purchase. Additional information about Shopify’s privacy practices is available in the Shopify Consumer Privacy Policy .

Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

Information You Provide Directly

  • Name, company name, billing address, and shipping address
  • Email address and telephone number
  • Order, purchase, return, and warranty information
  • Account information and customer preferences
  • Messages, support requests, reviews, and other communications
  • Information submitted when you participate in promotions, surveys, or marketing programs

Payment Information

Payments are processed by Shopify and other authorized payment providers. We generally do not receive or store your complete payment card number. Payment providers may collect card details, billing information, and other information required to process and verify the transaction.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect:

  • IP address
  • Browser type and device information
  • Operating system and network information
  • Approximate location derived from your IP address
  • Pages viewed, links clicked, and products viewed
  • Referring website or advertising source
  • Shopping cart, checkout, and purchase activity
  • Cookie identifiers and similar online identifiers

Information Received from Third Parties

We may receive information from:

  • Shopify and Shopify services
  • Payment processors
  • Shipping and fulfillment providers
  • Analytics providers
  • Advertising and marketing platforms
  • Fraud prevention and security providers
  • Business and integration partners

Patient and Health Information

Our store is intended for the sale of dental and 3D-printing products. It is not intended to collect patient records, protected health information, medical histories, or other patient-identifiable information.

Please do not submit patient names, clinical records, photographs containing identifiable patients, or other protected health information through our website or customer support channels.

How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders
  • Process payments and prevent fraudulent transactions
  • Provide shipping updates and order tracking
  • Manage returns, refunds, exchanges, and warranty claims
  • Create and manage customer accounts
  • Respond to questions and provide customer support
  • Maintain, troubleshoot, and improve our website
  • Personalize products, content, and recommendations
  • Measure website and advertising performance
  • Send marketing communications when permitted by law or with your consent
  • Display advertising that may be relevant to your interests
  • Protect our customers, business, website, and systems
  • Comply with tax, accounting, regulatory, and legal obligations
  • Establish, exercise, or defend legal claims

Cookies and Similar Technologies

We and our service providers, including Shopify, use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember your preferences, analyze traffic, prevent fraud, and support marketing and advertising.

These technologies may include:

  • Essential cookies: required for store functionality, security, cart management, checkout, and payments.
  • Analytics cookies: used to understand website traffic, visitor behavior, and store performance.
  • Advertising cookies: used to measure campaigns, personalize advertising, and understand activity across websites or services.
  • Preference cookies: used to remember language, region, and other settings.

You may manage applicable cookie choices through the cookie banner or “Cookie Preferences” option available on our website. You may also adjust your browser settings, although disabling essential cookies may prevent parts of the store from working correctly.

How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

  • Shopify: to host and operate our online store, checkout, accounts, and related services.
  • Payment providers: to authorize, process, and protect transactions.
  • Shipping and fulfillment providers: to prepare, transport, track, and deliver orders.
  • Technology and support providers: to provide hosting, communications, customer service, security, and technical operations.
  • Analytics and advertising providers: to measure website activity, campaign performance, and provide advertising.
  • Professional advisers: including accountants, attorneys, insurers, auditors, and consultants.
  • Government or legal authorities: when disclosure is required by law or reasonably necessary to protect legal rights.
  • Business transaction parties: in connection with a merger, acquisition, financing, restructuring, or sale of assets.

We do not sell personal information in exchange for monetary compensation.

However, our use of advertising, analytics, cookies, pixels, and certain Shopify services may constitute “sharing,” “sale,” or “targeted advertising” under the privacy laws of certain U.S. states, even when no money is exchanged.

You may opt out of these activities by visiting: Your Privacy Choices .

Where required by applicable law, we also recognize supported browser-based opt-out preference signals, such as Global Privacy Control.

Shopify and Enhanced Services

Shopify processes information about your interactions with our store to provide hosting, checkout, fraud prevention, payments, analytics, personalization, and other services.

Depending on the Shopify services enabled for our store, Shopify may use information from your interactions with our store, other merchants, and Shopify to provide enhanced services, including improved personalization, business insights, security, and advertising-related services.

Information may be disclosed to Shopify and other service providers located in the United States, Canada, or other countries in which they operate.

You can learn more about Shopify’s processing practices and exercise applicable rights through the Shopify Privacy Portal .

Marketing Communications

When permitted by applicable law, we may send you information about products, promotions, events, and updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending transactional messages relating to orders, payments, shipping, account security, returns, or customer service.

Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

  • Confirm whether we process your personal information
  • Access personal information we maintain about you
  • Correct inaccurate personal information
  • Request deletion of personal information
  • Receive a portable copy of certain personal information
  • Opt out of the sale or sharing of personal information, targeted advertising, or certain profiling activities
  • Limit certain uses or disclosures of sensitive personal information, where applicable
  • Withdraw consent where processing is based on consent
  • Appeal a decision regarding a privacy request, where applicable
  • Exercise your rights without unlawful discrimination or retaliation

Submitting a Privacy Request

To submit a request, contact us using one of the following methods:

Please describe the right you wish to exercise and provide enough information for us to locate your records. We may request additional information to verify your identity and protect your account.

You may use an authorized agent to submit a request where permitted by law. We may require proof that the agent is authorized to act on your behalf and may ask you to verify your identity directly.

If we deny a request, you may submit an appeal by emailing contact@prizma3d.com with the subject line Privacy Request Appeal.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business and transaction records, preventing fraud, resolving disputes, and complying with legal, tax, accounting, and regulatory obligations.

Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Please use caution when sending confidential information electronically.

Children’s Privacy

Our website and services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, contact us so that we can review and, where appropriate, delete the information.

We do not knowingly sell or share the personal information of individuals under 16 years of age for targeted advertising.

International Data Transfers

Prizma 3D is based in the United States. Shopify and some of our service providers may process personal information in the United States, Canada, Brazil, or other countries.

Privacy and data protection laws in these countries may differ from those in your country of residence. Where required, personal information will be transferred using appropriate legal and contractual safeguards.

Third-Party Websites

Our website may contain links to websites or services operated by third parties. We are not responsible for the content, security, or privacy practices of those third parties.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, services, technology, or legal obligations.

The revised policy will be posted on this page with a new “Last updated” date. Where required, we may provide additional notice of material changes.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or a privacy request, contact:

PRIZMA DENTAL TECHNOLOGY L.L.C.
Prizma 3D
6900 Tavistock Lakes Blvd, Suite 400, Office 437
Orlando, FL 32827
United States

Email: contact@prizma3d.com
Phone: +1 (321) 202-3391
Customer support: Monday through Friday, 8:00 AM to 6:00 PM Eastern Time