Shipping policy
For any shipping-related questions, contact us at:
📧 contact@prizma3d.com
Order Processing
We ship all orders from our warehouse in Orlando, Florida.
- Orders are processed within 1–3 business days after payment confirmation
- Orders are not processed on weekends or holidays
In case of high order volume:
- Processing may take longer
- You will be notified by email
👉 Please ensure your shipping details are correct at checkout
We are not responsible for incorrect addresses provided by the customer.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout.
Estimated delivery times
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days
- International Shipping: 7–15 business days
Delivery times are estimates only and not guaranteed.
Tracking Information
- You will receive a shipping confirmation email
- Tracking number included
- Tracking may take up to 24 hours to update
Customs, Duties & Taxes
For international orders:
- Customers are responsible for customs duties and import taxes
- We are not responsible for customs delays
Shipping Issues (Lost or Damaged)
We are not liable for items lost or damaged during shipping.
If your order arrives damaged:
- Contact the shipping carrier to file a claim
- Keep all packaging and damaged items
- Contact us so we can assist
📧 contact@prizma3d.com
Incorrect or Undeliverable Addresses
If an order is returned due to an incorrect or incomplete address:
- The customer may be responsible for reshipping costs
Delays Outside Our Control
Delays may occur due to:
- Weather conditions
- Carrier disruptions
- Customs inspections
- Supply chain issues
We are not responsible for delays caused by these factors.
Summary (Quick View)
- Processing: 1–3 business days
- Shipping: 2–15 business days (depending on method)
- Tracking: sent by email
- International fees: customer responsibility