Shipping policy

Last updated: July 17, 2026

This Shipping Policy applies to orders placed through prizma3d.com and shipped by PRIZMA DENTAL TECHNOLOGY L.L.C., doing business as Prizma 3D.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Processing time is separate from the estimated delivery time. Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Origin

Orders are shipped from our facility in:

PRIZMA DENTAL TECHNOLOGY L.L.C.
6900 Tavistock Lakes Blvd, Suite 400, Office 437
Orlando, FL 32827
United States

Because orders are shipped domestically within the United States, customers are not responsible for customs duties or import fees.

Shipping Area

We currently ship only to valid addresses within the contiguous United States.

At this time, we do not ship to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • Guam
  • U.S. Virgin Islands
  • Other U.S. territories
  • P.O. Boxes
  • APO, FPO, or DPO military addresses
  • International addresses

Shipping Carrier

Orders are shipped through UPS. Available UPS shipping services may vary depending on the delivery address and will be displayed during checkout.

A valid street address is required for delivery.

Estimated Delivery Times

Delivery estimates begin after the order has been processed and handed over to UPS. They do not begin on the date the order is placed.

Destination Estimated Transit Time
Florida and neighboring states 1–3 business days
East Coast 2–4 business days
Midwest 3–5 business days
West Coast 5–7 business days
Remote or rural areas Up to 10 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier volume, service interruptions, holidays, emergencies, or other circumstances outside our reasonable control.

Shipping Costs

Shipping costs are calculated during checkout based on the shipment’s weight, dimensions, selected service, and destination.

The complete shipping charge will be displayed before you submit payment. No additional shipping or handling charges will be added after checkout unless a new delivery attempt or address correction is required.

Order Tracking

Once your order has shipped, a UPS tracking number will be sent to the email address provided during checkout.

Tracking information may take up to 24 hours after shipment to become active in the UPS system.

You may track your shipment through the UPS tracking website .

Address Changes and Order Cancellations

Please review your shipping address carefully before completing your order.

To request an address change or cancellation, contact us as soon as possible. We cannot guarantee that changes or cancellations can be completed after an order has entered processing.

Shipping addresses cannot be changed after an order has been handed over to UPS.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

If a package is delayed, returned, or requires an address correction because the address provided during checkout was incorrect or incomplete, the customer may be responsible for any additional shipping or carrier fees.

Returned or Refused Packages

If a shipment is returned to us because it was refused, unclaimed, or undeliverable, we will contact you after receiving it.

Additional shipping charges may apply if you request that the order be sent again. Refund eligibility for returned shipments is governed by our Return & Refund Policy .

Delayed or Lost Shipments

If your order has not arrived within the estimated delivery period, review the UPS tracking information and contact us for assistance.

When necessary, we will open an investigation with UPS. Carrier investigations may require additional time before a replacement or refund can be approved.

Please do not submit multiple claims for the same shipment while an investigation is in progress.

Packages Marked as Delivered

If UPS marks your shipment as delivered but you cannot locate it:

  1. Confirm that the shipping address on your order is correct.
  2. Check entrances, mailrooms, reception areas, and other safe locations.
  3. Ask household members, employees, neighbors, or building staff.
  4. Allow up to one additional business day, as carrier scans may occasionally occur before final delivery.
  5. Contact us if the package is still missing.

We will assist with opening a delivery investigation with UPS when appropriate.

Damaged Shipments

Inspect your order promptly after delivery. If the package or product arrives damaged, contact us as soon as possible.

Please provide:

  • Your full name
  • Your order number
  • A description of the damage
  • Clear photographs of the damaged product
  • Photographs of the outer shipping box
  • Photographs of the shipping label

Keep the product, packaging, and shipping materials until the claim has been reviewed. UPS or Prizma 3D may require these materials as part of the investigation.

Approved claims involving products damaged during shipment will be resolved at no additional cost to the customer.

Returns and Refunds

Shipping-related returns, return eligibility, prepaid labels, refund timelines, and non-returnable products are governed by our Return & Refund Policy .

Contact Us

For questions about shipping, tracking, damaged packages, or delivery issues, contact:

PRIZMA DENTAL TECHNOLOGY L.L.C.
Prizma 3D
6900 Tavistock Lakes Blvd, Suite 400, Office 437
Orlando, FL 32827
United States

Email: contact@prizma3d.com
Phone: +1 (321) 202-3391
Customer support: Monday through Friday, 8:00 AM to 6:00 PM Eastern Time