Refund policy

Last updated: July 17, 2026

This Return & Refund Policy applies to purchases made through prizma3d.com.

We offer a 30-day return period. You may request a return within 30 calendar days after your order has been delivered.

How to Request a Return

To request a return, contact our customer support team at contact@prizma3d.com within 30 days of delivery.

Please include the following information:

  • Your full name
  • Your order number
  • The product you wish to return
  • The reason for the return
  • Photos or videos, when applicable

If your return is approved, we will send you return instructions and a prepaid return shipping label at no cost to you. Products returned without prior authorization may not be accepted.

Return address:
PRIZMA DENTAL TECHNOLOGY L.L.C.
6900 Tavistock Lakes Blvd, Suite 400, Office 437
Orlando, FL 32827
United States

Return Eligibility

To be eligible for a return, the product must:

  • Be unopened and unused
  • Remain in its original sealed packaging
  • Show no signs of tampering, damage, or improper storage
  • Include the original labels and batch or lot information
  • Be accompanied by proof of purchase

Damaged, Defective, Incorrect, or Missing Products

Please inspect your order as soon as it is delivered. If you receive a product that is damaged, defective, incorrect, or missing, contact us as soon as possible at contact@prizma3d.com .

Include your order number and clear photos or videos showing the issue. Once the claim has been reviewed and approved, we will provide an appropriate resolution at no additional cost to you.

Non-Returnable Products

Due to the nature of our products, we cannot accept returns for:

  • Opened or partially used resins
  • Products that have been mixed, diluted, altered, or contaminated
  • Products stored outside the recommended conditions, including exposure to excessive heat, direct light, moisture, or humidity
  • Custom-made or special-order products
  • Gift cards
  • Clearance or final-sale products, when identified as such before purchase

These restrictions do not apply when a product is confirmed to be damaged, defective, or incorrectly supplied.

Exchanges

We do not process direct product exchanges. To order a different product, request a return for the original item and place a new order separately.

Refunds

Once your return is delivered to us, we will inspect it within 2 business days.

If the return is approved, we will initiate the refund to your original payment method within 5 business days.

Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Original shipping charges are refundable for approved returns and will be included in the refund issued to your original payment method.

We do not charge a restocking fee for approved returns.

If more than 15 business days have passed since your refund was approved, contact us at contact@prizma3d.com .

Order Cancellations

To request an order cancellation, contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing or has been shipped.

Orders that have already been shipped must follow the return process described in this policy.

Limited Product Warranty

Prizma 3D warrants its products against confirmed manufacturing defects for 90 days from the date of purchase.

This limited warranty applies only to products purchased directly through prizma3d.com and used, handled, and stored according to the instructions supplied with the product.

How to Submit a Warranty Claim

To submit a warranty claim, email contact@prizma3d.com or call +1 (321) 202-3391 .

Please provide:

  • Your full name
  • Your order number
  • Your invoice number, when available
  • The product name
  • The product batch or lot number
  • A detailed description of the issue
  • Photos or videos demonstrating the issue, when applicable
  • Information about the printer, settings, and workflow used

We may request additional information or testing details before completing our assessment.

Warranty Exclusions

The limited warranty does not cover issues resulting from:

  • Improper storage, transportation, or handling
  • Failure to follow the product instructions or safety information
  • Use outside the product’s recommended indications or parameters
  • Use with incompatible printers, materials, equipment, or workflows
  • Mixing, diluting, modifying, or contaminating the product
  • Incorrect printer calibration, exposure settings, or post-processing
  • Normal variation caused by equipment or workflow differences
  • Accidental damage, misuse, or unauthorized modification

Product Storage and Handling

Prizma 3D resins are photosensitive chemical materials. Products must be stored, handled, used, and disposed of according to the instructions, labels, safety documentation, and storage conditions provided with each product.

Failure to follow the applicable storage and handling instructions may affect product performance and may make the product ineligible for warranty coverage.

Contact Information

PRIZMA DENTAL TECHNOLOGY L.L.C.
Prizma 3D
6900 Tavistock Lakes Blvd, Suite 400, Office 437
Orlando, FL 32827
United States

Email: contact@prizma3d.com
Phone: +1 (321) 202-3391
Customer support: Monday through Friday, 8:00 AM to 6:00 PM Eastern Time
Support language: English